Manager, Learning Architecture & Strategy – Canadian Banking Contact Center

Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
TD General
Pay Details:
96 900 $/$96,900 - 136 800 $/$136,800 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:
Reporting to the Senior Manager, Business Management, the Manager, Learning Architecture & Strategy will be accountable for the design, development, and ongoing evolution of learning solutions supporting the Canadian Banking Contact Centre (CBCC). This role serves as the primary learning lead for CBCC, translating business priorities into practical, scalable learning solutions that accelerate colleague proficiency and performance.

The Manager, Learning Architecture & Strategy will own learning needs analysis, content strategy, and learning asset development across onboarding, Day 2, and capability uplift. Working closely with CBCC leaders, HR partners, L&D COEs, and external vendors, the Manager ensures learning solutions are effective, sustainable, and aligned to operational needs. The position requires critical thinking, strategic planning, project management, change management, collaboration, stakeholder relationship management, and advanced verbal/written communication skills.

Key Accountabilities:

Learning Strategy & Planning
Develop and maintain the CBCC learning roadmap aligned to business objectives and workforce priorities
Translate evolving business needs into clear learning approaches and design recommendations
Act as a learning advisor to CBCC leaders, guiding decisions on learning scope, modality, and sequencing
Develop and execute the long-term learning strategy & plan and associated roadmaps, ensuring they align with the skills needed to support the broader business vision and delivers a great learner experience
Proactively align learning strategies to the cap

The full posting and the application are on the employer's own site.